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• Clear cache and cookies of Workstation app

  • Paste “%appdata%\GTP Cloud - Workstation“ into the Windows File Explorer address bar to navigate to Workstation Folder

  • Delete the “EBWebView” folder

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Workstation Label Printing - Resolved

We have found and are investigating the cause for the Workstation app not printing labels. This appears to be related to the 7.2.1 Yellowstone version of the installer.

Please uninstall and reinstall the Grand Canyon The fixed version of the Workstation app can be found here: https://gtpservices.atlassian.net/wiki/spaces/SK/pages/2122022926/GTP+Software+Installers+and+Release+History?src=search

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Users can see Projects they are not added to - Resolved

On the Models Viewer/Dashboard, users may be able to see Projects in the dropdown that they are not currently added to. This issue does not appear present on the Package or Assembly Viewers/Dashboards.

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iOS Device Viewer Issues

When using Safari on either iPad’s or iPhones you might experience a “Could not get model viewer data” error shown below. As a workaround for now, you should be able to use Chrome with no issues, as this seems to be an issue exclusive to Safari.

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