Printing Labels Troubleshooting StepsSometimes if you install your ZPL printer directly from Windows, it won't work. If this is your situation (the ZPL won't print), consider the following steps: Start and Stop your Print Spooler under Task Manager > Services. Right click (or long-press on tablet) and stop, then start this service. Install the ZPL Setup Utility. https://www.zebra.com/us/en/support-downloads/printer-software/printer-setup-utilities.html Install your ZPL printer drives from the Zebra Setup Utility. In Windows under Printers (see image below): Uninstall your ZPL printer. Then, using the Zebra Setup Utility, reinstall your printer. Set your ZPL printer as the default printer.
d. In Windows 11: "Let Windows manage my default printer" is ON. Turn off (or toggle off) the setting "Let Windows manage my default printer". In Windows, under Printers, uninstall all unwanted printers from computer (many times, printing issues involve conflicting printer and print drivers). Windows User Rights: You do not need to run the Stratus Printer app as an administrator, but IT department must not lock down the user profile's write rights to the %appdata% part of the hard drive. Firewalls: The Workstation app uses SignalR over port 443, therefore your IT department has to allow websockets via your firewall.
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