Workstation Authentication

We have upgraded our backend authentication and that may mean that some Stratus Workstation users will need to sign out of their account and then sign back in.

We apologize for any inconvenience this may cause but this upgrade was a necessary part of continuing to offer a secure end-to-end platform.

For the above errors please try:

• Signing out and signing back in to Workstation app

If that does not work then try:

• Clear cache and cookies of Workstation app

  • Paste “%appdata%\GTP Cloud - Workstation“ into the Windows File Explorer address bar to navigate to Workstation Folder

  • Delete the “EBWebView” folder

Workstation not printing labels

We have found and are investigating the cause for the Workstation app not printing labels. This appears to be related to the 7.2.1 Yellowstone version of the installer.

Please uninstall and reinstall the Grand Canyon version of the Workstation app found here: https://gtpservices.atlassian.net/wiki/spaces/SK/pages/2122022926/GTP+Software+Installers+and+Release+History?src=search

STRATUS Addin Import Issues - Resolved

UPDATE: This issue was resolved around 11:00 AM EST

Users can see Projects they are not added to

On the Models Viewer/Dashboard, users may be able to see Projects in the dropdown that they are not currently added to. This issue does not appear present on the Package or Assembly Viewers/Dashboards.

iOS Device Viewer Issues

When using Safari on either iPad’s or iPhones you might experience a “Could not get model viewer data” error shown below. As a workaround for now, you should be able to use Chrome with no issues, as this seems to be an issue exclusive to Safari.