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The user who uploads on Lightning needs to be an Admin on the STRATUS company that the API key belongs to
If you have a Database that needs to be removed from your Lightning Upload please submit a ticket through Service Desk with the Database name you wish to remove
For debugging we may ask to see the log files for Lightning. These files can be found under Documents>GTP Lightning> LightningLog
Be sure to grab the most recent log file
If there is trouble downloading Lightning you may need to uninstall the previous version. To do that go to your Windows search bar, search add or remove programs, search the list for Lightning, and click uninstall
The newest version of lightning can be found here: Lightning
Temporary items in the database will not be uploaded to Lightning. If you want to upload those items to Field Orderz select the desired items and make them permanent